Commercial relations between EROSCOM of Alessandro Generotti, CIF X7122304D and its user-clients will be governed in particular by the following conditions of sale, accepted in the account opening request and/or confirmed by placing new orders.

By accepting this contract, the buyer declares:

- That he is a person of legal age and with the capacity to contract.
- That you have read and accept these conditions of sale.

These conditions, hereinafter, "Sale Conditions", regulate the legal relationship that emanates from the contracting processes carried out between the user-clients, hereinafter, "the Clients", of the Web page located at the url www.eroscom. eu owned by EROSCOM-LEONARDO NETWORK GROUP, with registered office at Calle Secoya, 14, 28054, Madrid, Spain

Clients accept the Conditions of Sale from the moment they use or contract the service or purchase any product. This document can be printed and stored by Clients. makes the e-mail address available to them so that they can raise any questions about the Conditions of sale.


In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully, subject at all times to the principles and rights contained in Regulation (EU) 2016/679, of April 27, General Data Protection (RGPD) and other applicable regulations. You can consult our privacy policy by clicking here.

Modification of the Conditions of sale

EROSCOM may modify the Conditions of sale by notifying Clients sufficiently in advance, in order to improve the services and products offered through by modifying the Conditions of sale displayed on the www.eroscom website. .eu, said duty of notification will be understood as fulfilled.
In any case, before using the services or contracting products, the Conditions of sale may be consulted.

Description of products and services

The products that are marketed by acquiring them through our website, grant the right of return within seven (business) days following receipt of the order. Returns of products will only be accepted in their original condition, with their packaging, documentation, etc.
The offer of products is valid indefinitely and may be modified, rectified or canceled without prior notice to regular or occasional users and consumers.
EROSCOM makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of EROSCOM, it will be corrected immediately.

Description of the contents and intellectual property

The contents supplied by are subject to intellectual and industrial property rights and are the exclusive property of EROSCOM or of the natural or legal persons that are informed. Through the acquisition of a product or service, does not grant the purchaser any right of alteration, exploitation, reproduction, distribution or public communication about it.
The assignment of the aforementioned rights will require the prior written consent of the owner. The client may not make such content available to third parties.
The intellectual property extends, in addition to the content included in, to its graphics, logos, design, images and source code used for its programming.

Prices and payment methods

The prices, characteristics and availability of the products marketed by EROSCOM may vary, so the client will be informed before accepting any order.

EROSCOM will not send any product until its administration department has verified that the payment has been made or that the cash on delivery payment request has been accepted in order to avoid possible false orders or those not accepted by the client.

In the event of non-payment by the Customer, in whole or in part, on the agreed expiration date for one or more shipments of products, EROSCOM may suspend or cancel any shipment or pending Contract, without incurring liability for any damages or losses, including profit. lost, or damages for delay or loss of production caused to the Client. The previous faculty of EROSCOM will in no case release the Client from its contractual obligations in relation to the payments owed and the receipt of products.

In the event of a delay in the receipt or withdrawal of the merchandise by the Client, EROSCOM. will be empowered to store the merchandise, at the Customer's expense and risk, in its facilities or in those of a third party and the client will be obliged to pay the expenses caused to EROSCOM

The prices indicated on our website include VAT, (Shipping costs and eventual fees for cash on delivery not included).

Payment Methods

Credit and debit cards: this form of payment is immediate. When the order with card payment is confirmed, a Redsys page frame will appear on the screen. You can make the payment by writing the card details. EROSCOM will not receive this data nor will it have access to it.

PayPal: is a secure payment system in which the user opens an account in the system that later allows them to make payments in many online stores around the world, using their credit or debit card.

PayPal will be the only one that will have your bank details, being an intermediary between you and This form of payment is immediate, at the time you make the payment, we receive it by processing your order (after verifying that the data is correct).

To register or obtain more information visit These links are external and link to pages with their own conditions of use and/or privacy.

Use of the Service and responsibilities

EROSCOM does not guarantee the permanent availability of the services, being exonerated from any type of responsibility for possible damages caused due to the unavailability of the service due to force majeure or errors in the telematic data transfer networks, beyond its control.
EROSCOM is not responsible for the content of the links to other Web pages that are not owned by it and, therefore, cannot be controlled by it.
The client declares that he knows that the information provided by through its services is not legal in nature and is only offered for informational purposes.


All notifications, requirements, requests and other communications that must be made by the parties in relation to these Conditions of sale, must be made in writing and it will be understood that they have been duly made when they have been delivered by hand or sent by ordinary mail to the address of the other party or to the latter's email address, or to any other address or email address that each party may indicate to the other for these purposes.

Nullity and inefficiency of the clauses

If any clause included in these Conditions of Sale were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the Conditions of Sale in all others, considering such a provision, or the part thereof that is affected, as not being made.

warranty rules

For sales made to end customers. The seller is responsible for the lack of conformity that is manifested within a period of two (2) years from the delivery of the good. Nevertheless:
If the lack of conformity manifests itself during the first six (6) months from the delivery of the thing, it is presumed that said lack of conformity existed when it was delivered.
As of the sixth month, the consumer must demonstrate that the lack of conformity existed at the time of delivery of the good.
Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subjected to wear due to normal use are not included.
In the case of computer items, the guarantee will not cover the elimination of viruses, restoration of programs for this reason or the reinstallation of the disk caused by its erasure.
In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or return will be chosen, in the legally established terms.

The guarantee will lose its value:
- If any of the data on the same or on the proof of purchase are modified, altered or replaced.
- If both the identification number and the guaranteed device itself are tampered with or repaired without the knowledge of the Technical Service.
- If you lack the purchase invoice.

The Customer will use the merchandise in accordance with the manufacturer's user manual and instructions. EROSCOM will not be responsible for any damages of the Client, or any third party, derived from the failure to observe the instructions contained in the user manual or Safety Regulations of the merchandise. EROSCOM is not responsible for incorrect configuration or installations or equipment failure caused by a component not supplied by EROSCOM.
The guarantee will be invalid under the following circumstances: Bumps and/or improper transport, faulty installations and/or installation errors, installation and/or connection of peripheral elements not compatible with the product , inadequate supply voltage, manipulation by personnel other than the technical service of EROSCOM or the manufacturer, or manipulation of any seal or identification / control label, fault or negligence of the Client or third party, or normal wear and tear, damage due to phenomena or natural catastrophes such as storms, floods, lightning, earthquakes, fires, etc. whether or not they affect the electricity supply; Incidents due to problems with software or computer viruses.
To carry out the repairs, EROSCOM may replace parts or the entire unit as it deems appropriate. The classification of the fault, and whether or not it is covered by the guarantee, will correspond to EROSCOM. All repairs must be authorized by EROSCOM. The repair of defective products acquired electronically on the EROSCOM company website will be free for the consumer and user if it is within the warranty period of the product, and said gratuity will include all shipping costs, as well as costs related to labor and materials, and will be carried out within a reasonable time and without major inconveniences for the consumer and user, taking into account of the nature of the product and the purpose it had for the consumer and user.
In case of non-conformity of the product specifications with those indicated by the manufacturer or claims for manifest defects or vices in materials or workmanship, quality, quantity or others, the Client must notify EROSCOM in writing, by means that Record your receipt.
Repairs will require the presentation of a copy of the invoice and a detailed description of the defects. In the event that the manufacturer has a technical service for its product, the Client may contact it directly.
The Client is obliged to carry out, at his own expense and risk, a backup copy of the data, before delivering the product to EROSCOM for repair or testing. The total responsibility of EROSCOM, for any concept, will not exceed, in any case, the total value of the defective merchandise supplied. EROSCOM will not be, in any case, outside the provisions of this clause, responsible for any damages, especially lost profits, or damages for expected results, delay or loss of production. Likewise, any liability for loss or damage to the information or data records is expressly excluded. In any case, the Client will be obliged to make the appropriate backup copies that allow the reconstruction of lost or damaged data.
The indemnities provided for in this clause will exclude any other indemnity due to defects or lack of quality or quantity.
The products marketed by are guaranteed by the manufacturers, or by, for this we have provided a table of guarantees, in which the consumer / buyer can consult in real time the generic guarantees of each one of the products marketed by, as well as its treatment and who is in charge of the incident, providing the telephone number of the technical service that corresponds in your case. is responsible for providing the necessary documentation to manage any type of RMA incident at the time of product sale.

product change

EROSCOM may not substitute a product or product model without prior consultation with the customer.
If it were the case that for reasons beyond the control of both, the client could not acquire the requested product, they have the right to cancel their order, in this case, the amount paid will be paid within a period not exceeding thirty days.


The client has the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day the customer or a third party indicated by him received the order and, in the event of the delivery of multiple goods ordered by the customer in the same order and delivered separately, from the date the customer or a third party indicated by him, other than the carrier, acquired material possession of the last of those goods.

Because the products in our store are classified as intimate and are not transferable to other people, we cannot make returns unless they are perfectly sealed and in their original packaging.

To exercise the right of withdrawal, the client must notify us at:

C./ Secoya, 14
28054 Madrid, Spain

If so desired, for greater ease in the exercise of the right, the CLIENT may use the Withdrawal Notice provided by EROSCOM, and send it by certified mail before the expiration of the aforementioned fourteen (14) day period. For these purposes, the Common ication of Withdrawal may send it to the address that appears on it together with the product in perfect condition, also attaching the original of the invoice that EROSCOM would have issued to the CLIENT at the time.

Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email).
To comply with the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, all payments received from you will be returned to the customer, including delivery costs (with the exception of additional costs resulting from the choice by the customer of a delivery method other than the least expensive ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
For returns by amount, we will take into account the payment method used in the original purchase, and in the case of cash payment (cash on delivery) a voucher* will be generated for said value that the CUSTOMER may use in any subsequent purchase, only you should indicate it.
We may withhold reimbursement until we have received the goods, or until the customer has provided proof of return of the goods, depending on which condition is met first.
– The client must return or deliver the goods directly to EROSCOM, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
– The customer must assume the direct cost of returning the goods.
– The client will only be responsible for the decrease in value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal:

As established in article 103 of the Consolidated Text of the General Law for the defense of Consumers and Users, the client may not exercise the right of withdrawal of erotic articles of underwear and perfumery and cosmetics that are delivered sealed for reasons of protection of health or hygiene, and that have been unsealed after their delivery.

Note: Resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that can be found at the following link: http://ec

Information and links

EROSCOM cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information that appears on the pages of With the limits established by law, does not assume any responsibility derived from the lack of veracity, integrity, updating and precision of the data or information contained in its Internet pages.
The contents and information of the Internet pages of are obtained from collaborators and other news sources. However, the contents and information do not link to nor do they constitute opinions, advice or legal advice of any kind, since it is merely a service offered for informational and informative purposes.
The Internet pages of may contain links to other third party pages that ccc cannot control. Therefore, cannot assume responsibility for the content that may appear on third party pages.
At the moment that detects in the pages and locations that direct the different links of its Internet pages content or illegal information or that damages property or rights of a third party subject to compensation, it automatically acts diligently to delete or disable the corresponding link, so any user must collaborate with by informing them when they detect content such as those described above.

This contract is governed by Spanish law, and in particular, by common civil law.